1. Introduction

PennyPal Gh is committed to protecting your privacy and safeguarding your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you use our website or apply for a loan.

By using our services, you agree to this Privacy Policy.

2. Legal Framework

This Privacy Policy complies with:

  • The Data Protection Act, 2012 (Act 843) of Ghana

  • Applicable financial service regulations in Ghana

3. Information We Collect

We may collect the following types of information:

A. Personal Identification Information

  • Full name

  • Date of birth

  • National ID number / Passport / Driver’s License

  • Residential address

  • Phone number

  • Email address

B. Financial Information

  • Bank account details

  • Mobile money details

  • Employment information

  • Salary details or business income

  • Credit history (where applicable)

C. Technical Information

  • IP address

  • Browser type

  • Device information

  • Website usage data (via cookies)

4. How We Collect Information

We collect information:

  • When you complete a loan application form

  • When you contact us

  • Through cookies and website tracking tools

  • Through third-party verification services

5. How We Use Your Information

We use your personal data to:

  • Process and assess loan applications

  • Verify your identity and income

  • Conduct credit checks

  • Disburse approved loans

  • Communicate loan updates

  • Recover outstanding payments

  • Improve our website and services

  • Comply with legal and regulatory obligations

6. Data Sharing & Disclosure

We may share your information with:

  • Credit bureaus

  • Regulatory authorities

  • Financial institutions

  • Payment processors

  • Debt collection agencies

  • IT service providers

We will not sell your personal information to third parties.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal data, including:

  • Secure servers

  • Encrypted data transmission (SSL)

  • Restricted staff access

  • Secure data storage practices

However, no online transmission is 100% secure.

8. Data Retention

We retain your personal data:

  • For as long as your loan account remains active

  • As required by Ghanaian financial and tax laws

  • As necessary to resolve disputes or enforce agreements

After this period, your data will be securely deleted or anonymized.

9. Your Rights Under Ghana Law

Under the Data Protection Act, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion (where legally permitted)

  • Object to certain processing activities

  • Withdraw consent (where applicable)

Requests may be submitted via email.

10. Cookies Policy

Our website uses cookies to:

  • Improve user experience

  • Analyze website traffic

  • Remember user preferences

You may disable cookies in your browser settings, but this may affect website functionality.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

12. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy or your personal data, contact:

PennyPal Gh
Email: info@pennypalgh.com
Phone: 0555771551
Address: Ashomang, Accra